Effective date: April 20, 2020
Who!Cares ("us", "we", or "our") operates the Who!Cares mobile application (hereinafter referred to
as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data
when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the
collection and use of information in accordance with this policy. Unless otherwise defined in this
Service is the Who!Cares mobile application operated by Who!Cares
Personal Data means data about a living individual who can be identified from those data (or
from those and other information either in our possession or likely to come into our
Usage Data is data collected automatically either generated by the use of the Service or from
the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small files stored on your device (computer or mobile device).
Data Controller means the natural or legal person who (either alone or jointly or in common
with other persons) determines the purposes for which and the manner in which any personal
information are, or are to be, processed.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data
on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our
Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable
information that can be used to contact or identify you ("Personal Data"). Personally identifiable
information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and
other information that may be of interest to you. You may opt out of receiving any, or all, of these
communications from us by following the unsubscribe link or the instructions provided in any email
When you access the Service with a mobile device, we may collect certain information automatically,
including, but not limited to, the type of mobile device you use, your mobile device unique ID, the
IP address of your mobile device, your mobile operating system, the type of mobile Internet browser
you use, unique device identifiers and other diagnostic data ("Usage Data").
Tracking & Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier.
Cookies are sent to your browser from a website and stored on your device. Other tracking
technologies are also used such as beacons, tags and scripts to collect and track information and to
improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
Who!Cares uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and
events which we offer that are similar to those that you have already purchased or enquired
about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), Who!Cares legal basis for collecting and using the
Data we collect and the specific context in which we collect it. Who!Cares may process your Personal
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- To comply with the law
Retention of Data
Who!Cares will retain your Personal Data only for as long as is necessary for the purposes set out in
with our legal obligations (for example, if we are required to retain your data to comply with
applicable laws), resolve disputes and enforce our legal agreements and policies.
Who!Cares will also retain Usage Data for internal analysis purposes. Usage Data is generally
retained for a shorter period of time, except when this data is used to strengthen the security or
to improve the functionality of our Service, or we are legally obligated to retain this data for
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers
located outside of your state, province, country or other governmental jurisdiction where the data
protection laws may differ from those of your jurisdiction.
If you are located outside United Arab Emirates and choose to provide information to us, please note
that we transfer the data, including Personal Data, to United Arab Emirates and process it there.
agreement to that transfer.
Who!Cares will take all the steps reasonably necessary to ensure that your data is treated securely
an organisation or a country unless there are adequate controls in place including the security of
your data and other personal information.
Disclosure of Data
Who!Cares may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Who!Cares
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the
Internet or method of electronic storage is 100% secure. While we strive to use commercially
acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights.
Who!Cares aims to take reasonable steps to allow you to correct, amend, delete or limit the use of
your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be
removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or delete the information we have on you. Whenever
made possible, you can access, update or request deletion of your Personal Data directly within
your account settings section. If you are unable to perform these actions yourself, please
contact us to assist you.
- The right of rectification.You have the right to have your information
rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your
- The right of restriction. You have the right to request that we restrict the
processing of your personal information.
- The right to data portability.You have the right to be provided with a copy of
the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent.You also have the right to withdraw your consent
at any time where Who!Cares relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your
Personal Data. For more information, please contact your local data protection authority in the
European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service ("Service Providers"),
provide the Service on our behalf, perform Service-related services or assist us in analysing how
our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and
are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website
traffic. Google uses the data collected to track and monitor the use of our Service. This
data is shared with other Google services. Google may use the collected data to
contextualise and personalise the ads of its own advertising network.
You may opt-out of certain Google Analytics features through your mobile device settings,
such as your device advertising settings or by following the instructions provided by Google
For more information on the privacy practices of Google, please visit the Google Privacy &
Terms web page: https://policies.google.com/privacy?hl=en
Firebase is analytics service provided by Google Inc.
You may opt-out of certain Firebase features through your mobile device settings, such as
your device advertising settings or by following the instructions provided by Google in
We also encourage you to review the Google's policy for safeguarding your data:
For more information on what type of information Firebase collects, please visit the Google
Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party
link, you will be directed to that third party's site. We strongly advise you to review the Privacy
Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices
of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If
you are a parent or guardian and you are aware that your Child has provided us with Personal Data,
please contact us. If we become aware that we have collected Personal Data from children without
verification of parental consent, we take steps to remove that information from our servers.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming
Policy are effective when they are posted on this page.
- By email: email@example.com
- By visiting this page on our website: https://whocares.app